Call Jane 07746 305565|jane@janescandles.co.uk

FAQ’s

/FAQ’s
FAQ’s2019-09-11T16:42:58+01:00
Are your candles 100% Soy Wax2019-09-11T16:26:12+01:00

Yes all our candles are made with 100% Soy Wax, no additives or colourants.

Do you make the candles yourself2019-08-23T20:37:55+01:00

All our candles are hand poured, we make all our candles and melts to order

I’ve changed my mind can I return the items?2019-09-11T16:18:50+01:00

Please contact us to cancel your order within 14 calendar days of receipt and we will provide you with a returns number.  You then have a further 14 days to return the items to us.  Due to the nature of our products we are only able to accept returned goods that are in an unused and saleable condition.  A full refund including original postage costs will be offered however the cost of returning the goods is your responsibility. If goods arrive, used, incomplete or damaged then a reduction may be made to the refund offered.

My parcel has arrived damaged, what should I do?2019-09-11T16:33:14+01:00

Although we take great care to ensure that your parcel arrives safely, we accept that some things are out of our control.  Please contact us immediately and provide photographic evidence of both the outer and inner packaging – this helps us greatly.

How soon will my parcel arrive2019-09-11T16:34:50+01:00

All orders received are despatched within 3 days, as all candles are made to order.  Please allow up to 7 working days for your parcel to arrive.

If I am not at home when parcel delivered2019-09-11T16:35:51+01:00

If you are not at home when the delivery is attempted and you fail to collect from your local depot your order may be returned to us.  Once received, a refund minus the cost of carriage will be issued. If you know that you will not be home then please provide an alternative address during checkout.